Non-Medical Companion Care · Kaohsiung, Taiwan
Someone in your corner,
every step of the way.
We accompany patients and older adults through medical appointments, daily outings, and complex care moments — and deliver a written summary to family afterward.
What We Offer
Three ways we show up
Every session is led by a trained companion who stays with your person from door to door — not just in the waiting room.
Medical Appointment
We accompany the patient from home, stay through the consultation, document the doctor's instructions in plain language, and hand off a written summary to the family or next carer.
Daily & Social Outings
Errands, market visits, cultural events, restaurants — we provide safe, comfortable accompaniment so that going out stays possible, not just permitted.
Complex Hospital Visits
Large hospital systems, multiple departments, cross-clinic itineraries. We navigate, wait, coordinate, and ensure nothing important is missed or lost in translation.
The Process
From request to report
Book
Submit your request online. Tell us the date, type of appointment, any mobility or care notes, and who to contact.
Confirm
We review the request, confirm the fee, and assign the right companion — usually within 24 hours.
Accompany
On the day, your companion arrives at the agreed location, stays through the entire session, and handles logistics so the patient can focus on what matters.
Report
Within a few hours, family or the next carer receives a plain-language written summary — what happened, what the doctor said, what to watch for next.
Included in every session
- Door-to-door accompaniment
- Real-time notes during the session
- Written summary delivered to family
- Handoff package for the next carer
- GPS location log (optional, with consent)
Service Boundaries
What we are not
Clear boundaries are the foundation of trust. We are a companion and documentation service — not a clinical one.
- We do not diagnose, prescribe, or advise on medications. All medical decisions stay with the patient and their clinical team.
- We do not provide nursing, physiotherapy, or any form of hands-on medical care.
- We do not replace formal long-term or home care. We supplement it by covering specific outings and appointments.
- We do not share client data with third parties. All notes and summaries stay within the family's designated contacts.
Common Questions
FAQ
Ready to get started?
Message us on LINE — we'll respond within a few hours.
Get in Touch
Start with a message
LINE is the easiest way to reach us. Tell us the date, where you're going, and who needs accompanying — we'll respond within a few hours.
Technical Layer · Research Prototype
The platform behind
the service.
Laguna is a fully custom-built system — no SaaS, no off-the-shelf CRM. Every component was designed from direct observation of what gets lost when carers can't communicate across language and distance.
System Components
Three layers, one service
Each component was built to solve a real handoff problem — not a hypothetical one.
Core Artifact
Laguna Patient & Carer PWA
A progressive web app that helps patients and family carers prepare for consultations, stay oriented during them, and transfer a structured care record to whoever comes next — including foreign professional carers.
- Pre-consultation question builder
- In-session notes (hands-free mode)
- Post-visit care instructions in plain language
- Secure handoff to next carer
- 5 languages: Mandarin, English, Indonesian, Filipino, Vietnamese
- Works offline — no mobile data required
Operations Layer
Laguna CRM Console
Internal case management for the companion service. Handles the full case lifecycle without leaving the screen — inquiry to sign-off to PDF delivery.
- Master–detail case view (no page jumps)
- Status pipeline: Inquiry → Confirmed → In Session → Delivered
- Auto-generated PDF summary templates
- Client record continuity across sessions
Sensor Layer
ESP32 GPS Event Logger
A lightweight IoT device that logs timestamped GPS waypoints during sessions. Designed to give family members verifiable location records — a transparency layer for situations where trust matters most.
- ESP32-based hardware, custom firmware
- Time-stamped GPS events (arrival, departure, wait)
- Data stored locally — no cloud dependency
- Optional consent-gated family share
Architecture
How the pieces connect
Technical Stack
Built from scratch
Every component was hand-built. No SaaS subscriptions, no template CRMs. This is a research artifact as much as a service tool.
Backend & Data
- PHP 8.x — application server
- MySQL — relational case & session database
- Local data storage — no third-party cloud dependency
- REST API for PWA ↔ CRM sync
Frontend & Device
- Progressive Web App — offline-capable, installable
- Service Worker — offline session note storage
- ESP32 microcontroller — custom GPS firmware (C++)
- LINE Messaging API — family notification layer
Research Context
The tool is the research site.
The live deployment of Laguna is itself a site of observation. Real-world use by patients, family carers, and foreign professional carers generates data on how people actually engage with care tools — and why they stop. This is the empirical base for the next research question: how an adaptive, human-centred AI might sustain engagement across months and years, without adding to anyone's burden or eroding their dignity.
Read the research case study →